Refund policy
Refund & Return Policy
If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, in its original condition, and in its original packaging.
- Proof of purchase (order number or receipt) is required.
Return Shipping Costs
As we operate as a dropshipping store, customers are responsible for all return shipping charges and any applicable delivery, handling, or courier fees when returning a product after it has been delivered.
Original shipping charges (if any) are non-refundable. Any customs duties, taxes, or additional courier fees incurred during the return process are also the customer's responsibility.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Refunds will only cover the cost of the product and will not include any shipping or delivery charges.
Non-Returnable Items
- Used or damaged products (unless received damaged or defective)
- Personalized or custom-made items
- Products returned without prior approval
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos, video of unboxing of the product, and we will work to resolve the issue at no additional cost to you.
To initiate a return, please follow these steps:
Contact Us: Reach out to us via email at glowbasket2001@gmail.com or WhatsApp us at +91-72001 33357 within the 7-day period, stating the reason for the return. Return Approval: Our customer support team will guide you through the return process and provide you with a return authorization if the conditions are met. Packaging: Ensure the product is unused, in its original packaging, and includes all accessories. Return Shipment: Ship the product back to us using a reliable courier service.
Full Refund Guarantee
Once we receive and inspect the returned item and approve the return, we will initiate a full refund of the order amount. Please allow 3 business days for the refund to be processed.
Unpacking Video Recommendation
To expedite the return approval process, we recommend creating an unpacking video when you receive your order. This video can serve as evidence in case there are any discrepancies or defects. Please include clear footage of unboxing, showcasing the product, and highlighting any concerns.
Our Commitment to Your Satisfaction
Your satisfaction is our top priority at glowbasketdigital.shop. We are dedicated to providing a hassle-free and transparent return process because we care about your shopping experience. If you have any questions or concerns, our friendly customer support team is here to assist you.
Thank you for choosing glowbasketdigital.shop
Happy shopping!